Regardless of the industry or type of facility, premises liability is a major business risk concern for any entity and its labor force. While we are all aware of the litigious society that we live in, it’s not enough to hope that people will always follow procedures, use common sense, or manage to go above and beyond the call to support.
Procedural documentation outlining emergency procedures is often dated or insufficient. The consequences of negligent security or the failure to ensure a safe working environment for employees, contractors and all visitors to your facility are too significant to overlook.
Recent case history indicates that more often a plaintiffs’ claims for civil and punitive damages will be entertained or validated in court if it can be shown that an injury occurred as a result of negligent security. This may include slip and falls, but also encompasses emergency response to serious events such as workplace violence or active shooter scenarios.
Robust and Detailed Post Orders need to be developed in close collaboration between the responsible security department and your service provider, if not proprietary. Detailed periodic reviews of procedural steps and contacts for update should include HR, Legal and Facilities departments to fully encompass all site operations and potential impact.
Periodic Training Exercises simulating an actual emergency event are excellent drills for security and other departments tasked with facilitating a safe work environment. While implementing solid post orders is imperative, routine training and exercising emergency procedures within them are the only way to ensure all parties are fluent in their content before a real event.
Wash, Rinse and Repeat Just as business changes impact the scope and responsibility of any security department, the post orders and emergency procedures cannot remain dormant. They are a ‘living document’ that requires periodic review and editing based on organizational change and post incident evaluations. Once updated, drill them again.
Mitigating risk across a wide spectrum of threats is the charge at hand for most security professionals. By constantly assessing the gaps and implementing best practices to strengthen protection of your critical assets the vulnerabilities decrease significantly. Selecting a service provider that not only provides highly trained personnel but brings to bear industry leading procedural expertise and leadership is key to an effective partnership.